Dutch-Bangla Bank believes in its uncompromising commitment to fulfill its customer needs and satisfaction and to become their first choice in banking. With this end in view, Help Desks have been opened in all the branches of DBBL so that the valued customers of DBBL can have instant solution to their problems. Besides, DBBL has formed Complaint Cell at Head Office to cater to the needs of its valuable customers. In addition to the Complaint Cell at Head Office, 6 Zonal Complaint Cells have been created at the main branches of divisional head quarter cities to look at the complaints of the clients of the branches within the respective divisions. For convenience of our valued clients Contact number & E-mail address of officers engaged in different Complaint Cells are noted hereunder:

Head Office

Agrabad Branch

Khulna Branch

Rajshahi Branch

Sylhet Branch

Barisal Branch

Rangpur Branch

If any of our customers does have any complaint about their banking needs and transactions with our bank branches, they may drop their complaints in the complaint box already lying with all of our branches. In case of any urgent need they may contact with officers of the related Complaint Cells. Complaints of clients of branches situated in Dhaka division will be dealt with by Head Office Complaint Cell directly.