Electronic Banking

ATM

Dutch Bangla Bank has first transformed the concept of branchless banking in the country by introducing a huge numbers of ATMs in important places like airports, railway stations, markets, shopping malls, university campuses, branch premises and important public places. The numbers of ATM of the bank are increasing every day, every week and every month. Now our valued customers can get an ATM within their footsteps.

While setting up the ATMs, the sites are selected considering many factors like easy accessibility using different transports, wide and free space and density of the population in surrounding area.

Our ATM fleet is equipped with famous NCR, Wincor and Diebold ATMs. All of our ATMs are EMV-implemented (with chip) and thus highly secured. The prestige of having all the ATMs EMV compliant was never been achieved by any bank in the Bangladesh before.

However Dutch Bangla Bank ATMs are capable to accept both EMV and non-EMV cards. The Dutch Bangla Bank ATM network has direct interface with the Bangladesh Bank (Central Bank) and the 23 commercial banks of the country. Thus Dutch Bangla Bank ATMs accept the following cards:

  • Dutch Bangla Bank's proprietary Nexus card
  • Bangladesh Bank's Proprietary Debit Card
  • Any MasterCard Debit, Credit, Maestro & Cirrus card
  • Any Visa Debit, Credit, Electron & Plus card
  • Prime Bank's Proprietary Debit Card
  • First Security Bank's Proprietary Debit Card
  • Other cards issued by the 23 partner banks

Dutch-Bangla Bank also acts as the third party service provider to personalize and issue cards for the Bangladesh Bank and a private commercial bank.

For increasing the efficiency of our ATM network, we have taken various steps which includes installation of the ATM Monitoring Software to centrally monitor the causes of down time of individual ATMs, implementation of dual AC with timer at all ATM booths to ensure more ATM-friendly environment, bringing changes into network connectivity by implementing various upgraded network equipments, strictly following the SLA for all the related vendors for respective devices in the ATM booths, eliminating out-of-cash situation in the ATMs, and reducing time taken to resolve any disputes related to cash jam inside the ATM.

CRM

Dutch Bangla Bank transformed the concept of branchless banking in the country by introducing huge numbers of ATMs in important places like airports, railway stations, markets, shopping malls, university campuses, branch premises and important public places. The number of ATMs of the bank has been increasing with the passage of time. Now our valued customers can get an ATM within their footsteps. Recently the Bank has introduced to offer its customers the facility of Hitachi branded Cash Recycler Machine (CRM).

A CRM is an electronic device that enables customers or financial institutions to perform financial transactions, such as cash withdrawals, deposits, transfer funds, or obtaining account information, at any time and without the need for direct interaction of bank representative.

Features that are currently available with the CRM of our Bank.

  • Online/Real time Cash Deposit
  • Cash withdrawal
  • Recycle deposited cash of Tk. 1000, Tk. 500 and Tk 100 (for CRMs at Branch only) denomination notes
  • Transaction with or without card
  • Fund Transfer
  • Utility Bills Payment & Mobile Top-Up.
  • Balance Inquiry
  • Mini Statement
  • PIN Change

Bank will deploy at least one or more CRM in every ATM Booth, Fast Tracks, Electronic Student Booth, Sub-Branch, Branch gradually to facilitate its customer to enjoy real time cash deposit & other service as mentioned above.

Guidelines for customers to use CRM efficiently & effectively

  • Prepare Cash/Notes completely before depositing money at CRM
  • Must remove pin and rubber band before depositing.
  • For cardless cash deposit depositor must have valid NID number
  • For cardless cash deposit depositor must have valid mobile number, an OTP will be sent to that mobile number to complete the transaction.
  • Place the Cash/Notes in the cash tray within the specified time and press the confirm button.
  • Collect the all the rejected notes completely from the cash tray which is not accepted by CRM within the specified time.
  • Press the confirm button to deposit the displayed amount in CRM screen or press the cancel button to cancel the transaction within the specified time.
  • Collect the notes from the cash tray in case of canceling transaction within the specified time.
  • During the transaction follow all the instructions shown in CRM screen.
  • Give the full attention to CRM during deposit Transaction.

Caution:

  • For security purpose don’t share your pin and card number to any one while making transaction.
  • Must remove pin and rubber band before depositing the money.