Dutch Bangla Bank transformed the concept of branchless banking in the country by introducing huge numbers of ATMs in important places like airports, railway stations, markets, shopping malls, university campuses, branch premises and important public places. The number of ATMs of the bank has been increasing with the passage of time. Now our valued customers can get an ATM within their footsteps. Recently the Bank has introduced to offer its customers the facility of Hitachi branded Cash Recycler Machine (CRM).

A CRM is an electronic device that enables customers or financial institutions to perform financial transactions, such as cash withdrawals, deposits, transfer funds, or obtaining account information, at any time and without the need for direct interaction of bank representative.

Features that are currently available with the CRM of our Bank.

• Online/Real time Cash Deposit
• Cash withdrawal
• Recycle deposited cash of Tk. 1000, Tk. 500 and Tk 100 (for CRMs at Branch only) denomination notes
• Transaction with or without card
• Fund Transfer
• Utility Bills Payment & Mobile Top-Up.
• Balance Inquiry
• Mini Statement
• PIN Change

Bank will deploy at least one or more CRM in every ATM Booth, Fast Tracks, Electronic Student Booth, Sub-Branch, Branch gradually to facilitate its customer to enjoy real time cash deposit & other service as mentioned above.

Guidelines for customers to use CRM efficiently & effectively

• Prepare Cash/Notes completely before depositing money at CRM
• Must remove pin and rubber band before depositing.
• For cardless cash deposit depositor must have valid NID number
• For cardless cash deposit depositor must have valid mobile number, an OTP will be sent to that mobile number to complete the transaction.
• Place the Cash/Notes in the cash tray within the specified time and press the confirm button.
• Collect the all the rejected notes completely from the cash tray which is not accepted by CRM within the specified time.
• Press the confirm button to deposit the displayed amount in CRM screen or press the cancel button to cancel the transaction within the specified time.
• Collect the notes from the cash tray in case of canceling transaction within the specified time.
• During the transaction follow all the instructions shown in CRM screen.
• Give the full attention to CRM during deposit Transaction.

Caution:

• For security purpose don’t share your pin and card number to any one while making transaction.
• Must remove pin and rubber band before depositing the money.