Electronic Banking
SMS and Alert banking System
Considering the availability of mobile phones in the hand of every individual, the bank has introduced SMS and Alert banking for the convenience of the customer. This is becoming very popular and useful means of enquiring bank account information. With this small device a customer can enquire about his account balance, see on the screen last few transactions, transfer funds, pay utility bills and many more.
A statistics of SMS and Alert Banking is furnished as of Dec 2017 as under:
| Description | No. of users | No. of transactions |
|---|---|---|
| SMS Banking | 1,406,061 | 638,113 |
| Alert Banking | 5,674,865 | 285,230,700 |
SMS Banking
This is a customer initiated service where the customer types some keywords and sends sms to the short code - 3225. In reply sms the related information is fed back. It is very convenient and easy to use. Some of the uses of SMS banking are
Balance Inquiry:
Statement Inquiry:
Post-paid Bill Pay:
Alert Banking
This is a bank initiated service. This service is very convenient, useful & easy way to know the activity of the bank account. When an account is debited or credited more than a certain amount, an automatic alert is sent to the account holder's mobile phone informing about the transaction's time & amount. Similar alerts are sent for transaction in credit card account too. Moreover a message is sent to account holders' mobile at the end of each month. The client can register for this service free of cost. Some of the services of alert banking are:
Debit alert
Debit alert – sent when the customer's account is debited by any amount.
Credit alert
Credit alert – sent when the customer's account is credited by any amount.
Monthend alert
Monthend alert – the account balance at the end of a month is sent to the customer. The balance is also sent at the end of each quarter, half year-end and year-end. In December 2012, more than two million customers of Dutch Bangla Bank were informed of their year-end balances at their mobile phones.
Credit card alert
Credit card alert – sent to credit card holder on each of his/her credit card transactions. Thus, by knowing the credit card transaction alert in time, the customer can prevent any unauthorized or fraudulent activities in the card account.