Internet Banking Guidelines (Click here for view pdf)

Shifting from Hardware Tokens to OTP

We’re upgrading our authentication system from hardware tokens to email/SMS-based OTP verification to provide a faster, more convenient and secure login experience. Users will now receive one-time passwords directly on their registered emails/mobile numbers during tranferring funds.

Self Registration to Internet Banking

1. For Self Registration in Internet Banking requires Account Number and (Email address,Date of Birth) which registered with that Account Number. First click on Register now or Self Registration from left tab (≡).

2. Provide Account Number, Email Address, Date of Birth and Check mark to I agree to Terms and Conditions. Continue to go forward.

3. Enter the OTP that sent to the registered Email Address and Submit .

4. A Password Setting link will be sent to the Registered Email Address. Set the Password and cmomplete the Self Registration.

Set a Secret Code

1. To login, please go to https://ib.dutchbanglabank.com and enter your User ID and password.

2. If your User ID & password are valid, a login OTP page will appear and login OTP will be sent to your registered email.

3. If you login for the first time, you need to set a secret code. Please follow the right side note and instructions for setting a secret code.

4. Set up your desired secret code, and it will be used for transactional purposes. Never share it with anyone.

5. Click on Next button and a success pop-up message will appear. You will be logged out. Login again to see the dashboard and enjoy Internet Banking facilities.

Forgot User ID

1. In case of forgetting User ID, click on Forgot User ID .

2. Provide Email Address and Date of Birth. Continue to go forward.

3. Enter the OTP that sent to the registered Email Address and Submit .

4. The User ID will be sent through registered Email Address.

Forgot Password

1. In case of forgetting password, click on Forgot Password .

2. Provide User ID and Date of Birth. Continue to go forward.

3. Enter the OTP that sent to the registered Email Address and Submit .

4. A Password Re-setting link will be sent to the Registered Email Address. Reset the Password and make a new one.

Menu Details

Important Menu	How to get
Standing Instructions	Click on Standing Instructions from left ≡ Menuber.
Open Term Deposit	Click on Term Deposits from left ≡ Menuber then Accounts.
Fund Transfer	Click on Fund Transfer from left ≡ Menuber then Trnasfer then Trnasfers.
Account Details	Click on Saving & Current Account Details from left ≡ Menuber then Accounts then Current & Savings.
Bill Register and Bill Pay	Click on Bill Pay from left ≡ Menuber then Bill Payments.

Fund Transfer

1. If you have already set a security code, you will get the dashboard page.

2. Select Fund Transfer menu and choose Transfer Type.

3. Confirm if everything is OK, otherwise go Back.

4. Submit the secret code.

5. If your secret code is valid, you will receive an OPT on your registered email. Enter the correct OTP within the stipulated timeframe.

6. If transaction is successful, you will get the confirmation page.

Term Deposit

1. Source Account: The account to be credited.
2. Select Product: Select an appropriate product for term deposit. Product Currency should be match with Source Account Currency.
3. Deposit Amount: Your desire amount.
4. Calculate Maturity Amount: Click here to check Maturity Amount of the Term Deposit.



5. Nominee 1: A Nominee information is mandatory for Term Deposit.
6. percent of Share: Give the percentage share value for this Nominee (For single Nominee give it 100).
7. Nominee Name: Give Nominee Name.
8. Date of Birth: Give Nominee's Date of Birth.
9. Permanent Address: Give Nominee's Permanent Address.
10. Relationship with Account Holder: Give Nominee's Relationship with Account Holder.

Check if your question is already answered

Question 1: Why am I getting Login Failed message?

Answer: The password you are trying with is incorrect. So, try with the correct password. Continuous three attempt with wrong password will locked your internet banking facility. If you forget your password, then change your Password with Forgot Password option.

Question 2: Why am I getting User ******* is locked. message?

Answer: Your internet banking facility has been locked for 3 times login attempt with wrong password. You need to wait for 30 minute for unlockng it and try again.

Question 3: How to get Password and Login ID? message?

Answer: If you new to Dutch-Bangla Bank Internet Banking, you can Self Register for new Password and Login ID. Else you can retrive your User ID by Forgot User ID and Password by Forgot Password options.

Question 4: I am trying but the password can not be set.

Answer: To set the password, you must have to follow some rules. Your password will be the combination of CAPITAL letter, SMALL letter, Special Symbols and numeric digits.