Internet Banking Guidelines

Internet Banking Guidelines (Click here for view pdf)

Login to Internet Banking

login to Internet Banking

By default our system suggest user to use virtual keyboard. If you don't want to use virtual keyboard, please un check Use Virtual Keyboard and click ok button after reading the pop up message.

If session out or screen color change

If session out or screen color change

If session out or screen color change logout or close the window and login again.

Changing Password

Changing Password

To change password, click on the corresponding icon on the top-right corner. Here also if you are not interested to provide information using virtual keyboard, please un check the option of virtual keyboard.

To get menu

Getting Menu

If you do not get your menu, put cursor on the left or right arrow (<<, >>).

Menu Details

Menu Details

Important MenuHow to get
Standing Instructions From menu click on Online Payments

Open Term Deposit From menu click on My Deposit

Fund Transfer(Only to own accounts) From menu click on My Payments. Then click on the with in Bank to get fund transfer option.

Bill Register and Bill Pay From menu click on Bill Payments.

For Instant Help

For Instant Help

Please click on the "?" at the right top of the screen, as shown in below image marked as red color for help/information for the current page.

Fund Transfer

Fund Transfer

  1. Existing Template: If you have saved any template before then you can use that template again to do the transaction.
  2. Make New Payment: For New payment.
  3. User Reference: you can provide your own reference value.
  4. Source Account: The account to be debited.
  5. Destination Account: The account to be credited.
  6. Transfer Amount: Your desire amount.
  7. Pay now: Immediate fund transfer.
  8. Pay Later: Your desire date.
  9. Narrative: Your understandable narration.
  10. Template Access Type: Only when you create a template, then need to select access type.

Register Biller

Register Biller

  1. To pay bill you must have to register your desire biller.
  2. If you want to delete any register biller, select the biller and click on delete button. How to register a biller:
  3. From menu, Bill Payment -Register biller. (Click)
  4. Register biller window will display.
  5. Click on Add New Biller.
  6. Select your desire bill payment information.
  7. Register biller window will display.
  8. Click on Add New Biller.
  9. Select your desire bill payment information.
  10. Click on submit button.
  11. If ok click on confirm button else change button.

(No space allow in Nick Name)

Pay Bills

Pay Bills

  • Select Customer: Select the customer from dropdown list.
  • Select a Biller: Only register biller will show in dropdown list.
  • Registered number will show in dropdown list or you can enter your desire number in text box.
  • Select Account: The account will be debited.
  • Enter Bill No: your payable bill number or your understandable number.
  • Bill Date: which date you pay the bill; it will come automatically.
  • Payment Amount: Your desire amount.
* Postpaid bill only.

Open Term Deposit

Term Deposit

  1. From top Menu Bar, please go to My Deposits > Open Term Deposit.

  2. Please select Source Account.

  3. Please choose your desired Deposit Product.

  4. Please input your Deposit Amount and choose maturity instructions.

  5. After choosing your term deposit details and maturity instructions, please click "Submit" button.

  6. Please provide one/two Nominee(s) including percentage of share. Then click the "Submit" button.

  7. Please check and verify your information and click "Confirm" button, if everything is OK. Otherwise, please click on "Change" button & make necessary correction(s).

  8. If the Term Deposit is opened successfully, you will see the TD account number with a confirmation message.

Frequently Asked questions(FAQ)

Check if your question is already answered

Question 1: Why am I getting Login Failed message?

Answer: The password you are trying with is incorrect. So, try with the correct password. Continuous three attempt with wrong password will locked your internet banking facility. If you forget your password, then apply for getting new password at your branch.

Question 2: Why am I getting User ******* is locked. message?

Answer: Your internet banking facility has been locked for 3 times login attempt with wrong password. To unlock the password, you may send mail to ibsupport@dbbl.com.bd or make call to Helpline. If your forget your password then apply at your branch for getting new one.

Question 3: How to get Password and Login ID? message?

Answer: Password is not delivered from IT Division directly. If you are interested to get password, then apply at your branch.

Question 4: Is it possible to get password through e-mail or over phone? message?

Answer: Sorry, its not possible to get password over email or phone. To get password you must have to apply at your branch. After 7 days you will collect the PIN mailer from your branch

Question 5: How to access after first login.? message?

Answer: For the first login using the collected PIN from the bank, you will have to change your password at first. You wont be available to access the facility till the given password hasn't been changed

Question 6: I am trying but the password can not be changed.? message?

Answer: To change the password, you must have to follow some rules. The given password from the bank consists CAPITAL letters. But your password will be the combination of CAPITAL letter, SMALL letter and numeric digits.

© Dutch-Bangla Bank PLC.