Following the successful launch of the Rocket services, DBBL realized the potential to increase customer reach by offering Agent Banking services through agents for the rural customer who does not have access to formal banking system even through Rocket.
For smooth operation of Agent Banking function a separate Department in the name and style "Agent Banking Department" has been created. The Department will serve wide range of customers throughout the country by providing banking and financial services with the help of mobile telecommunication devices/ computer system/ using biometric technology. Especially for clients in remote locations, Agent Banking Department will help them deposit and withdraw funds and other admissible services at banking agents, i.e., retail outlets that turn Deposit to electronic funds and vice versa. With the help of the agent banking service customer can enjoy the convenience of banking service at any place of the country.
An Agent must provide, as a minimum, cash deposit and cash withdrawal services. The agent's activities could be within normal course of banking business of the DBBL but conducted at places other than bank premises/ ATM booths. Agent must provide services in the designated business premises.
Customers will be registered first to get any Agent Banking services
DBBL's nominated outlets can receive money against registered account
Account holders can withdraw money from nominated outlets
Account holders can withdraw money from any DBBL ATM
Account holders can inquire their balance from Sub-Agent Points.
Account holders can inquire their Statement from nominated outlets
Utility Providers can collect their bills from their consumers.
One customer can transfer money to other account
Biometric Deposit Plus Scheme (DPS) is a special type of savings
Biometric Fixed Deposit (FDR) is a special type of Term Deposit